Privacy Policy 

Go Shisha offers shisha rental, event catering, Shisha Master staffing, and venue partnership services throughout the United Arab Emirates. You can book our services on our website, goshisha.ae, or by contacting us through WhatsApp, phone, or in person. 

We are committed to protecting the personal data of our customers, venue partners, staff, job applicants, and Website visitors (“you” or “your”).  

This Privacy Policy explains what personal data we collect, how we use and protect it, when we may share it, and the rights you have under applicable UAE data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its applicable Executive Regulations.  

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our Website or Services.  

1. Scope of this policy 

This Privacy Policy applies to:  

• Visitors to goshisha.ae  

• Customers who enquire about or book our shisha rental, catering, or event services  

• Venue partners, including hotels, beach clubs, restaurants, and event organisers, and their representatives  

• Job applicants and Shisha Masters engaged by Go Shisha  

This Policy does not apply to third-party websites, platforms, or services linked to our Website. Those services have their own privacy policies, as explained in Section 12.  

2. Information we collect 

2.1 Information you provide  

Depending on how you interact with us, we may collect:  

• Full name, phone number, and email address  

• Event, delivery, or venue address, including home, villa, yacht, or other event locations  

• Payment information. Payments are processed through third-party payment providers, and Go Shisha does not store full card numbers  

• Event details, such as date, time, number of guests, selected package, and flavour preferences  

• We keep records of our communications with you, such as WhatsApp messages, emails, and phone calls. 

• If you are a job applicant or Shisha Master, we collect information like your CV, Emirates ID copy, work permit or visa details, and references. 

2.2 Information we collect automatically  

When you visit our website, we may automatically collect some technical and usage information, such as: 

• IP address  

• Browser type and device information  

• Pages visited and time spent on the Website  

• Referring website or URL  

• Cookie and similar technology data  

2.3 Information we receive from third parties  

We may receive personal data from third parties when necessary to provide our Services. This may include:  

• Booking or contact information shared by venue partners to coordinate events  

• Transaction or payment status provided by our payment service providers  

• Publicly available information that you choose to share with us, such as a social media handle for event-related purposes  

3. How we may lawfully process your data 

We handle your personal data only when we have a valid legal reason to do so under UAE data protection laws. 

Depending on the situation, this can include: 

• Your consent – when you have given us permission to process your data for a specific purpose  

• Performance of a contract – for example, to process and fulfil your booking  

• Legal obligations – when processing is required by applicable law or regulation  

• Legitimate business interests – such as preventing fraud, protecting our Services, or improving our operations, where these interests do not override your rights and freedoms  

4. How we use your information 

We use your personal information for the following purposes: 

• To process, confirm, and manage your bookings 

• To arrange Shisha Masters, staff, and equipment for your event 

• To communicate with you about your booking, such as setup times, changes, and confirmations 

• Process payments and issue receipts  

• Respond to enquiries and provide customer support  

• Improve our Website, Services, packages, and flavour offerings  

• Send promotional communications where you have opted in  

• Manage and protect our business, customers, staff, and venue partners  

• Meet legal, regulatory, or law enforcement requirements  

You can opt out of marketing communications at any time.  

5. When we share your information

We do not sell your personal data.  

We may share your personal data with trusted third parties when it is necessary to provide our Services, operate our business, or meet legal requirements. These parties may include:  

• Shisha Masters and setup staff assigned to your event  

• Venue partners when your event takes place at their premises  

• Payment service providers that process your transactions  

• Professional advisers, such as legal or accounting professionals  

• Government, regulatory, or law enforcement authorities where required by law or a valid legal request  

• A successor or acquiring entity if Go Shisha is involved in a merger, acquisition, restructuring, or sale of business assets  

We ensure that third parties who process our personal data adhere to strict rules concerning confidentiality and data protection. 

6. International data transfers 

It is possible that some of our service providers could store or process personal data outside the UAE, for example when using cloud hosting or technology providers.  

Where personal data is transferred outside the UAE, we take appropriate steps to ensure that the transfer complies with applicable UAE data protection requirements, including the requirements of Article 22 of the PDPL.  

Where required, we may use appropriate safeguards, such as contractual protections, to protect your personal data.  

7. Cookies and similar technologies 

Our Website may use cookies and similar technologies to:  

• Remember your preferences  

• Improve your browsing experience  

• Understand how visitors use our Website  

• Improve Website performance and functionality  

• Support analytics and marketing tools, such as Google Analytics or Meta/WhatsApp Business tools  

You can control or turn off cookies in your browser settings. Keep in mind that turning off some cookies might limit certain features on our website. 

8. How long we keep your data 

We keep your personal data only as long as needed for the reasons explained in this policy, unless the law requires us to keep it longer. 

This may include:  

• Booking and transaction records: retained for the period required under applicable UAE commercial, accounting, and tax requirements  

• Marketing consent records: retained while necessary to demonstrate and manage your consent, or until you withdraw it, subject to applicable legal requirements  

• Job applicant and staff records: retained for the duration of the recruitment or engagement process and for any additional period required under applicable UAE law  

When personal data is no longer required, we will securely delete, destroy, or anonymise it where appropriate.  

9. Your privacy rights 

Subject to UAE law and relevant exceptions, you may have the right to: 

• Request access to the personal data we hold about you  

• Request restriction of certain processing activities  

• Object to certain types of processing, including direct marketing  

• Ask us to correct inaccurate or incomplete information  

• Request deletion of your personal data, where legally permitted  

• Request a copy of your personal data in a suitable format where applicable  

• Withdraw consent where processing is based on your consent  

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.  

To exercise your rights, please contact us using the details in Section 14. We will handle your request in accordance with applicable UAE data protection requirements.  

10. How we protect your data 

We use a combination of administrative, technical, and physical precautions to protect your personal data, since these measures are capable of preventing unauthorised access, loss, misuse, alteration, or disclosure. 

These measures may include:  

• Access controls  

• Secure data storage  

• Restricted access to personal information  

• Confidentiality obligations for employees, Shisha Masters, and relevant service providers  

Still, no method of storing or sending information online is completely secure. We work hard to protect your data, but we cannot guarantee absolute security. 

11. Age restriction and children’s privacy 

Our Services are intended for individuals who are 18 years of age or older, subject to applicable UAE laws and regulations.  

We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected such information unintentionally, we will take reasonable steps to delete it.  

12. Third-party websites and services 

The website might include links to other websites, social media sites, payment gateways, or various other services.  

We do not accept any responsibility for the privacy practices, the content, or the security of these third parties and therefore recommend that you check their privacy policies before giving them your personal data. 

13. Changes to this privacy policy 

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable laws.  

When we make changes, we will publish the updated Policy on this page and update the Effective Date.  

Please check this Policy from time to time to stay updated on how we manage your personal data. 

14. Governing law and contact information

The Privacy Policy is subject to the relevant laws of the United Arab Emirates, including the Personal Data Protection Law No. 45 of 2021 (PDPL) and the Executive Regulations applicable to that law.  

Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Dubai, UAE.  

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:  

Go Shisha  

Email: info@mazaaj.ae 

Phone / WhatsApp: +971 58 502 7295 

Website: goshisha.ae