Last Updated: 28 Aug 2026
These Terms and Conditions (“Terms”) govern your use of the GoShisha website at goshisha.ae (the “Website”) and the booking, delivery, staffing, event and venue management services provided by GoShisha (“GoShisha”, “we”, “us” or “our”).
By using the Website or any of our services, including requesting a quotation, making a booking, or entering into a venue partnership, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not use the Website or our Services.
These Terms apply to all users of our Services, including private customers, corporate clients, event organisers, and hotels, restaurants, cafés, lounges and other venue partners.
We may update these Terms from time to time. The version published on the Website at the time of your Booking or partnership agreement will apply to that transaction. Continued use of the Website or Services after an update means you accept the revised Terms.
For these Terms:
3.1
Our Services involve tobacco products and are available only to persons who meet the applicable legal age requirements under UAE law.
GoShisha will not knowingly provide tobacco products or shisha services to anyone under 18 years of age, or any higher minimum age required by Applicable Laws.
3.2
GoShisha and its Shisha Masters may request valid proof of age at any time. We may refuse service if a person cannot provide satisfactory proof of meeting the applicable age requirement.
3.3
Clients are responsible for ensuring that minors do not use or receive shisha or tobacco products at their event.
3.4
Only persons with legal capacity to enter into a binding agreement may make a Booking or enter into a partnership agreement with GoShisha.
GoShisha provides the following Services, subject to the applicable Quotation, Booking confirmation or written partnership agreement.
4.1 Event and Party Shisha Services
We may provide shisha Equipment, flavours, delivery, setup and collection for private and corporate events, including weddings, birthdays, corporate functions and other celebrations.
All Services are subject to applicable licensing, venue approvals, local authority requirements and availability.
4.2 Shisha Masters
Clients may request one or more Shisha Masters to prepare, serve and manage shisha during an event.
The number of staff, service hours and scope of work will be stated in the relevant Booking confirmation.
4.3 Venue Partnerships
GoShisha may enter into ongoing arrangements with hotels, restaurants, cafés, lounges and other commercial venues.
These arrangements may include Equipment, flavour inventory, trained staff, inventory management, operational support and marketing assistance.
The commercial terms of each partnership will be set out in a separate written partnership agreement.
4.4 Bulk and Custom Orders
GoShisha may accept bulk, recurring or customised requests at its discretion and subject to availability and a custom Quotation.
We may accept, decline or place conditions on any Booking based on factors including availability, location, venue requirements, licensing and operational capacity.
5.1
Booking requests may be submitted through the Website, telephone, WhatsApp or email.
Where applicable, GoShisha will provide a Quotation outlining the requested Services, price and any required deposit.
5.2
A booking is confirmed when GoShisha issues written confirmation and receives the deposit or advance payment. A provisional date or time hold does not guarantee a confirmed booking.
5.3
The Client must provide accurate information, including:
GoShisha is not responsible for delays, additional costs or inability to provide the Services caused by inaccurate or incomplete information supplied by the Client.
5.4
The Client is responsible for obtaining any permission or approval required by the venue, building management or relevant authority for the Services.
GoShisha may refuse or stop a Booking where the required approval or licensing is not available.
5.5
Quotations are valid only for the period stated in the Quotation and are subject to availability.
6.1
All prices are in UAE Dirhams (AED) and exclude VAT unless specified. VAT will be applied as required by UAE tax laws.
6.2
A booking deposit of [Insert Percentage/Amount] may be required to confirm a booking.
The remaining balance must be paid by [Insert Payment Deadline] unless agreed otherwise in writing. Accepted payment methods include bank transfer, card payment, or other methods specified by GoShisha.
6.3
GoShisha may change its published prices from time to time. However, the price stated in an accepted Quotation will remain fixed for that confirmed Booking, except where the Client requests changes that affect the price.
6.4
Failure to make payment on time may result in the suspension or cancellation of the Booking or Services.
6.5
Fees, revenue-sharing arrangements, management fees and other commercial terms relating to Venue Partnerships will be governed by the applicable partnership agreement.
7.1
Submit cancellation requests in writing via email or WhatsApp. Booking deposits are non-refundable, except if GoShisha cannot provide the confirmed services for reasons within its control.
7.2
Cancellations made within 24 hours of the event may incur charges up to the full booking amount to cover staff, equipment, and preparation costs.
7.3
Rescheduling depends on availability. Requests made within [Insert Number] hours of the original event may be treated as new bookings or may incur additional charges.
7.4
GoShisha may cancel, postpone or modify a Booking where required because of safety concerns, licensing or venue restrictions, severe weather or a Force Majeure event.
Where reasonably possible, GoShisha will offer the Client a rescheduled date or applicable refund in accordance with the circumstances.
7.5
No refund will be provided where the Services have already started and the Client chooses to end the service early.
8.1
All Equipment supplied by GoShisha remains the property of GoShisha. Equipment must be used only for its intended purpose and in accordance with GoShisha’s instructions.
8.2
If you rent equipment without a Shisha Master present, GoShisha may ask for a refundable security deposit of [Insert Amount].
The deposit will be returned after we collect and check the equipment, minus any necessary deductions.
8.3
The Client is responsible for loss of or damage to Equipment during the rental period, except where the damage results from normal wear and tear or the fault of GoShisha staff. Repair or replacement costs may be charged based on GoShisha’s current rates.
8.4
The Client must return or make the Equipment available for collection at the agreed time. Late returns may result in additional rental charges.
For hygiene and safety reasons, single-use mouthpieces and other consumable items cannot be returned, exchanged or reused once issued.
The Client agrees to:
The Client is responsible for loss, damage or injury caused by the Client, its guests or invitees where such loss, damage or injury results from a breach of these responsibilities.
10.1
Where GoShisha enters into an ongoing partnership with a Venue Partner, the commercial terms will be set out in a separate written partnership agreement.
These terms may include:
10.2
If there is a conflict between these Terms and a signed partnership agreement, the partnership agreement will apply to the matters specifically covered by that agreement.
10.3
The Venue Partner is responsible for obtaining and maintaining all licences, permits and approvals required for shisha services at its premises, unless the partnership agreement states otherwise.
Either party may terminate the partnership in accordance with the notice and termination provisions in the partnership agreement.
11.1
Smoking is harmful to health. By using our Services, the Client acknowledges the risks associated with smoking and tobacco use.
Guests choose to use shisha voluntarily and are responsible for their own decision to do so.
11.2
Shisha Equipment uses hot charcoal and heating elements. Guests must not directly touch hot equipment and must keep it away from children, pets, flammable materials and high-traffic areas.
11.3
Individuals who are pregnant or who have medical conditions that may be affected by smoking should seek appropriate medical advice before using shisha.
11.4
Where a Shisha Master is present, GoShisha will take reasonable care when setting up and managing the Equipment.
GoShisha is not responsible for injury, fire or property damage caused by misuse of Equipment by the Client or guests, or by failure to follow GoShisha’s safety instructions.
11.5
Where Equipment is provided without a Shisha Master, the Client is responsible for its safe use, including the safe handling and complete extinguishing of charcoal after use.
GoShisha follows all UAE tobacco-control laws and does not knowingly offer tobacco products or shisha services to anyone under the legal age.
12.1
Everything on this website, such as the GoShisha name, logo, branding, graphics, text, images, and other materials, belongs to GoShisha or is used with permission and is protected by intellectual property laws.
12.2
You may view or print Website content for personal, non-commercial use only.
You may not reproduce, republish, distribute, modify or commercially use Website content without GoShisha’s prior written permission.
12.3
The GoShisha name and logo may not be used in connection with another product, service or promotion without prior written permission.
13.1
If you provide photographs, reviews, testimonials or other content to GoShisha, you grant GoShisha a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes, including on the Website and social media.
You may request that GoShisha stop using your content by contacting us in writing.
13.2
You confirm that any content you provide does not infringe the rights of another person, including privacy, copyright or image rights.
You are responsible for obtaining any necessary permission from people appearing in photographs or other content you submit.
14.1
GoShisha may collect and process personal information such as names, contact details, booking information and event details to provide Services, communicate with Clients and meet legal requirements.
14.2
Personal information may be shared with GoShisha employees, Shisha Masters, service providers and payment processors where necessary to provide the Services or process a Booking.
14.3
Our Privacy Policy explains how we collect, use, store and protect personal information and forms part of these Terms.
You must not:
GoShisha may refuse, suspend or terminate Services where there is a serious or material breach of this Clause.
GoShisha will not be responsible for delays or failure to provide Services caused by circumstances beyond its reasonable control.
These circumstances may include:
Where a Force Majeure event affects a Booking, GoShisha may postpone, cancel or modify the affected Services.
Where reasonably possible, we will offer a suitable alternative date or applicable refund based on the circumstances.
17.1
GoShisha can suspend or end a booking or a client’s access to the website or services if any of the following occur:
17.2
Termination does not affect any rights, obligations or liabilities that arose before termination.
17.3
Venue Partnership termination will be governed by the applicable partnership agreement.
GoShisha may update these Terms to reflect changes to our Services, business practices or Applicable Laws.
The latest version will be published on the Website with an updated “Last Updated” date.
If there is a significant change to a confirmed booking or active partnership, GoShisha will let the affected client or venue partner know as soon as it is reasonable to do so.
These Terms are governed by the federal laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.
Subject to any mandatory legal requirements, the courts of Dubai will have jurisdiction over disputes arising from these Terms.
If a separate written partnership agreement contains an arbitration clause, disputes covered by that clause will be handled in accordance with the arbitration provisions of that agreement.
If you have any questions about these Terms or our Services, please contact us:
Email: info@mazaaj.ae
Phone / WhatsApp: +971 58 502 7295
